Email soubigoupaul@gmail.com — we usually reply within two days.
Matching needs photos with location data on both sides. Open Settings → Privacy & Security → Location Services → Camera and make sure location is on, then check that both libraries hold photos taken in overlapping places and years. If either timeline has no GPS metadata, there is nothing to compare.
The person you invite has to open the link on the iPhone where Same Place is installed. If the app was not installed yet, install it first, then tap the link again, or enter the six-character code shown next to the link.
Both devices show the same six-character code. Tap "Codes match" on both once you have checked them against each other. That step exists so nobody can attach themselves to your pair.
Open Settings inside the app and tap "Restore purchases". Make sure you are signed in with the Apple Account that made the purchase.
Subscriptions are managed by Apple: open the Settings app, tap your name, then Subscriptions.
Email us the pair code from the app and we will delete that pair and every point attached to it. Deleting the app removes everything stored locally.
Write to soubigoupaul@gmail.com and tell us what you were doing when it went wrong.